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Shipping and Returns


The E-PROPS propellers are manufactured in France.
They are sold worldwide, inmore than 80 countries, directly or through our distributors or dealers network.

Most of E-Props propellers are shipped by Post or by express carrier.
It is recommended to be as precise as possible in the delivery address, especially for shipments abroad.
The parcels are carefully made by our team. If a parcel seems to be damaged, please notified it in writing to the carrier.
Take your time to open the package in the presence of the carrier agent or of the postman.

1 - Shipments in France
2 - International Shipments
3 - Return Shipments

1 - Shipments in France


The parcels are shipped with COLISSIMO Suivi (LA POSTE) : delivery within 48h, more in summer and during holidays periods.
Delivery is made by the postman.

An email with the parcel tracking number is sent to the recipient by the E-PROPS commercial department.
With the tracking number, you can follow your parcel, change the delivery schedule...
Note : this email is often spammed, please consult your spams.

2 - International Shipments


The parcels are shipped by DHL Express. Delivery is depending on the country.
The customs documents are issued by the carrier agent with data given by E-Props.

An email with the parcel tracking number is sent to the recipient by the E-PROPS commercial department.
Note : this email is often spammed, please consult your spams.
Pick-up of the parcel at our worshop by the customer is possible. In this case, the customer must organize the pick-up and send the documents and stickers to E-Props.

3 - Return Shipments


Returns have to be sent to :
HELICES E-PROPS
195, Route de l'Aviation
ZI Aérodrome de Sisteron
04200 VAUMEILH - France


Contact : Mrs Anne LAVRAND
Phone : +33 04 92 34 00 00
Email : helices@e-props.fr

Please note => When a parcel is shipped to E-PROPS by a customer for a repair or a component change (blades, hub, ...) : the shipping costs, the insurance of the parcel and the potential customs duties must be paid by the customer.

It is recommended to assure return parcel according to the value of the content and to select the follow-up of the parcel (with signature).
E-PROPS is not responsible of the lost or damage of a parcel sent by a customer to the E-PROPS company.

=> Our team is at your disposal for any question : helices@e-props.fr

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E-PROPS DETAILS - CONTACT
The E-PROPS PROPELLERS Company
195, Route de l'Aviation
ZI Aérodrome de Sisteron
04200 VAUMEILH - France
Phone : +33 4 92 34 00 00
Phone reception opened from Monday to Friday
From 9 to 12 a.m (Paris time)

The best way to reach us is by email : helices@e-props.fr